Returns and complaints

Consumer 14-day withdrawal right

Business approval required

Consumers can normally withdraw from an online goods purchase without giving a reason within 14 days of receiving the goods. Notify us within the deadline through the function or an unambiguous email. Not collecting a parcel or returning it without notice is not enough. No statutory exceptions are applied automatically; product and service-specific instructions need review before publication.

Online withdrawal function

A withdrawal function for consumer contracts concluded online has been required since 19 June 2026. Choose “Withdraw from contract”, provide your name, order reference and email, review the details and confirm withdrawal. No account is needed. You receive a saveable receipt and an email receipt if sending succeeds. Submission does not confirm that an order exists and does not initiate an automatic refund.

Returning goods and return costs

Business approval required

Normally send the goods back no later than 14 days after notifying withdrawal. The return address, method, responsibility for return costs and estimates for goods not returnable by ordinary post must be confirmed before sales start. Direct return costs can only be charged to the consumer if the required advance information was provided. Ask info@rannikonhitsihuolto.fi for instructions.

Reimbursement

For statutory consumer withdrawal, payments including the cost of the cheapest offered standard delivery are reimbursed without undue delay and within 14 days of notice. For goods, reimbursement may be withheld until goods or evidence of return are received, unless the seller offered to collect them. The original payment method is used unless the consumer expressly agrees to another cost-free method. You may inspect goods as in a shop; unnecessary use can result in statutory liability for diminished value.

Complaints and B2B purchases

Business approval required

A defective product is different from a voluntary return. Notify the seller within a reasonable time; consumer notice within two months of discovering the defect is always timely. Statutory defect liability does not require a warranty. B2B returns, complaints and warranty terms need separate approval.

Model withdrawal notice

Business approval required

To: Rannikon Hitsauskonehuolto, info@rannikonhitsihuolto.fi (postal address to be confirmed). I hereby withdraw from my contract for the following goods/services: __. Ordered on/received on: __. Consumer name and address: __. Date: __. Signature only for paper notices. The postal address and final model require approval.